Return & Refund Policy

At Geneva Fabrics and Fashion, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

To qualify for a return and refund:

• You must request your return within 7 days of receiving your order.
• Items must be unused, unwashed, and in their original condition.
• Fabrics and garments must be free from any signs of wear, stains, odors, alterations, or damage.
• All original tags (where applicable) must still be attached.
• Items that do not meet these conditions may not be eligible for a refund.

Return Shipping

Australia

We offer free return shipping for eligible returns within Australia.

International Orders

For all international returns, a AUD $20 return shipping fee will be deducted from your refund.

Customers are responsible for ensuring the item is securely packaged when returning it.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our return requirements.

If approved:

• Your refund will be processed to your original payment method.
• Please allow 5–10 business days for your bank or payment provider to process the refund.

If the item shows signs of wear, has been washed, damaged, altered, or is not returned in its original condition, we reserve the right to refuse the refund.

Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

• Custom-made or personalised garments
• Group Orders
• Sale or clearance items (unless faulty)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item. We'll work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact our customer service team. We're always happy to help.